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  • Incidents - implementation
  • Incidents - description

An incident occurs when some handlings do not match with expectations of the system. For example a quantity deliverd delivered of 490 when the system expected a quantity of 500. 

An incident can be created manually or automatically. 

the following subjects will be described:

Table of Contents


Incidents can be manually added on page 'Incidents'. Incident Types with App Incident Type 'Manual' can be selected here. The incident data is filled in based on the incident type and can be edited. 

The creation date will be inserted automatically once the incident is saved. 

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There are three ways an incident can be created automatically. 

  1. Close a handling unit
    1. Transfer a handling unit
    2. Adjust handling unit

    If by any of these three a quantity is changed an incident is created. This could be because some goods of the handling unit is damaged or they are simply lost. 

    We are going to adjust a handling unit with status storage. Changing a planned Handling Unit does not create an incident because planned handling units can still be adjusted without problems. 

    Once a handling unit is adjusted the info column changes and it shows an eye. It means an incident is created and has status open. Hoover over the eye for more information about the incident. And an email with the HU and incident number is sent to whoever is in charge of this kind of incident. 

    In the overview Incidents you can view the automatically created incident. It shows Stock Difference as we changed the quantity that is currently stored. 

    Next to it we can see all the differences between original values and actual values. The changed values are highlighted.

    The next step is to determine what has to happen with this incident. Right click on an incident shows the actions that can be taken. Contact a customer to ask if the fault may have been caused by them. Process incident changes to either accept or decline the changes that have been made. 

    If you cancel the incident all values will be set to original values. 

      1. Set in Stock
      2. Set out of Stock
    1. Transfer Handling Unit
    2. Adjust Handling Unit

    An incident will be created if the original values of the handling unit are changed. This can be the unit, the carrier, the quantity or the weight. 

    When an incident is created on a Handling Unit the status of the Handling Unit chages to 'Incident' and the icon of an eye will show in the column 'Info'. The eye indicates that there is an incident with status Open. Hovering over the icon will show additional information about the incident. 

    Incident information can be checked by opening page 'Incidents' and opening the incident or by using the To Do 'Check Incident Data'. This will display the incident information, the original information and the actual values. The changes in the actual values are marked in red. 

    The To Do 'Process Incident Changes' can be used to process the incident. The incident data, original and actual values are shown. The incident is processed when the incident is accepted and the actual values will be shown on the Handling Unit.

    The incident also can be declined. When the incident is declined the values are set back to the original values and the Handling Unit will not be closed. 

    Canceling an incident will restore all original values. 

    A complete overview of all incident can be found in the menu below 'Incidents'. Incidents on a Handling Unit are shown on the tabpage 'Incidents' in a handling unit and incidents per dossier in the tabpage  'Incidents' in the dossier. 


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Incident Dashboard

Automatic Incident types

Incident typeDescription
Stock DifferenceDuring storage quantities Quantities of a handling unit changedHandling Unit have changed during storage.
Inbound DifferenceWhen arrived at warehouse

The planned values of the handling unit


do not match with the

planned handling unit details. Could be any of the values shown in the image above

values when setting the goods in stock.

Internal CMR DifferenceThe CMR attached by the Logistic service provider does not comply with the handling units.
Internal Customs goods differenceCustoms filled in by the LSP does not comply with handling unit goods.
External CMR DifferenceThe CMR attached to handling units by an external party does not comply with the handling units.
External Customs goods differenceCustoms filled in by an external party does not comply with handling unit goods.
Damage StockStock has been damaged, could be the issue if a quantity is changed.
Damage on outboundOutbound handling units are (partly) damaged
Damage on inboundInbound handling units are (partly) damaged

Status of incidents

OpenAfter an incident has been created it is assigned the status open
Partially approvedIf more than one value has been changed and only one or a few of these is approved
ApprovedAll changes have been approved
Partially declinedIf more than one value has been changed and only one or a few of these are declined
DeclinedAll changes have been declined
CancelAn open incident can be cancelled, if it has any other status it cannot be cancelled.