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  • Incidents - implementation
  • Incidents - description

An incident occurs when some handlings do not match with expectations of the system. For example a quantity delivered of 490 when the system expected a quantity of 500. 

An incident can be created manually or automatically. 

the following subjects will be described:


Incidents can be manually added on page 'Incidents'. Incident Types with App Incident Type 'Manual' can be selected here. The incident data is filled in based on the incident type and can be edited. 

The creation date will be inserted automatically once the incident is saved. 


There are three ways an incident can be created automatically. 

  1. Close a handling unit
    1. Set in Stock
    2. Set out of Stock
  2. Transfer Handling Unit
  3. Adjust Handling Unit

An incident will be created if the original values of the handling unit are changed. This can be the unit, the carrier, the quantity or the weight. 

When an incident is created on a Handling Unit the status of the Handling Unit chages to 'Incident' and the icon of an eye will show in the column 'Info'. The eye indicates that there is an incident with status Open. Hovering over the icon will show additional information about the incident. 

Incident information can be checked by opening page 'Incidents' and opening the incident or by using the To Do 'Check Incident Data'. This will display the incident information, the original information and the actual values. The changes in the actual values are marked in red. 

The To Do 'Process Incident Changes' can be used to process the incident. The incident data, original and actual values are shown. The incident is processed when the incident is accepted and the actual values will be shown on the Handling Unit.

The incident also can be declined. When the incident is declined the values are set back to the original values and the Handling Unit will not be closed. 

Canceling an incident will restore all original values. 

A complete overview of all incident can be found in the menu below 'Incidents'. Incidents on a Handling Unit are shown on the tabpage 'Incidents' in a handling unit and incidents per dossier in the tabpage  'Incidents' in the dossier. 


Incident Dashboard

Automatic Incident types

Incident typeDescription
Stock DifferenceQuantities of a Handling Unit have changed during storage.
Inbound Difference

The planned values of the handling unit do not match with the values when setting the goods in stock.

Internal CMR DifferenceThe CMR attached by the Logistic service provider does not comply with the handling units.
Internal Customs goods differenceCustoms filled in by the LSP does not comply with handling unit goods.
External CMR DifferenceThe CMR attached to handling units by an external party does not comply with the handling units.
External Customs goods differenceCustoms filled in by an external party does not comply with handling unit goods.
Damage StockStock has been damaged, could be the issue if a quantity is changed.
Damage on outboundOutbound handling units are (partly) damaged
Damage on inboundInbound handling units are (partly) damaged

Status of incidents

OpenAfter an incident has been created it is assigned the status open
Partially approvedIf more than one value has been changed and only one or a few of these is approved
ApprovedAll changes have been approved
Partially declinedIf more than one value has been changed and only one or a few of these are declined
DeclinedAll changes have been declined
CancelAn open incident can be cancelled, if it has any other status it cannot be cancelled.

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