<to do: rewrite, modernise>
- Incidents - implementation
- Incidents - description
An incident occurs when some handlings do not match with expectations of the system. For example a quantity delivered of 490 when the system expected a quantity of 500.
An incident can be created manually or automatically.
the following subjects will be described:
Automatic Incident types
|Stock Difference||Quantities of a Handling Unit have changed during storage.|
The planned values of the handling unit do not match with the values when setting the goods in stock.
|Internal CMR Difference||The CMR attached by the Logistic service provider does not comply with the handling units.|
|Internal Customs goods difference||Customs filled in by the LSP does not comply with handling unit goods.|
|External CMR Difference||The CMR attached to handling units by an external party does not comply with the handling units.|
|External Customs goods difference||Customs filled in by an external party does not comply with handling unit goods.|
|Damage Stock||Stock has been damaged, could be the issue if a quantity is changed.|
|Damage on outbound||Outbound handling units are (partly) damaged|
|Damage on inbound||Inbound handling units are (partly) damaged|
Status of incidents
|Open||After an incident has been created it is assigned the status open|
|Partially approved||If more than one value has been changed and only one or a few of these is approved|
|Approved||All changes have been approved|
|Partially declined||If more than one value has been changed and only one or a few of these are declined|
|Declined||All changes have been declined|
|Cancel||An open incident can be cancelled, if it has any other status it cannot be cancelled.|