Logistics Cloud Suite Guide
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You can get an overview of your requests and all requests by pressing the button 'Requests' on the top right of the screen, next to your profile picture. 

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Requests overview

There are two different options when pressing on the 'Requests' button. 

  • My requests: an overview of all the requests raised by you.
  • All requests: an overview of all the requests raised by anyone. 

When selecting one of these options you will be redirected to the request overview. On this page you can filter on requests.

You can filter on the following options:

  • Status
  • Creation user
  • Request type

Or you can search for a request. 

The requests overview shows you:

  • The request type
  • Reference of the request
  • Summary, the title of the request
  • Service desk environment
  • Status of the request
  • Requester, the user who created the request.


Request Types

Within the Support desk there are several Request Types, and for each Request Type we expect different inputs. Please find a table below that describes all the Request Types. 


Request TypeNeeded InputExpected Format
1Request For Change
  • Title
  • Description
  • Attachment (optional)

Dutch

Beschrijf het probleem:

Voorbeeld: Op dit moment wordt de Transport Booking niet automatisch gestuurd als we de vervoerder hebben geselecteerd. Hierdoor komt het soms voor dat een Transport Booking niet op tijd wordt gestuurd.

Beschrijf de gewenste situatie:

Voorbeeld: Wanneer de vervoerder is geselecteerd via Select Supplier, willen we graag dat dan ook automatisch de email met de Transport Booking wordt uitgestuurd naar de Vervoerder.

Gewenste Release: 2022.2

Prioriteit: Must have/Should have/Could have


2

English

Describe the problem:

Example: At the moment, the Transport booking is not automaitcally sent if we have selected a Supplier. This occassionally causes a Transport Booking that has not been sent on time to the Supplier.

Describe the requested situation

Example: When the Supplier is selected through Select Supplier, we would like to automatically send The Transport Booking to the Supplier that has been selected.

Requested Version: 2022.2

Priority: Must have/Should have/Could have

3

Report an Issue

  • Priority
  • Title
  • Description
  • Attachments (optional)
Make sure your description includes the following details:
1. Detailed information (e.g. dossiers number, handling units etc.)
2. A clear description of the issue (the issue + the expected result)
3. The detailed steps to reproduce
4Get Help
  • Title
  • Description
  • Attachment (optional)

N.A.

Get assistance for general problems and questions

5Release Test
  • Title
  • Description
  • Attachment (optional)
Make sure your description includes the following details:
1. Detailed information (e.g. dossiers number, handling units etc.)
2. A clear description of the issue (the issue + the expected result)
3. The detailed steps to reproduce
6Request a new Account
  • User Name
  • New User Email

N.A.

Request a new service desk account

7Go Live Issues
  • Title
  • Description
  • Attachment (optional)
N.A.

Request information and communication

If you click on the reference or the summary of the request in the requests overview, you will be redirected to the request. On this page you can see more details about the request and add additional comments and/or attachments. 


Previous: 2. Getting help

Next: 4. Statuses and support flow